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FAQ

Shipment & Payment Info

  1. Estimated delivery leadtime – 1 – 2 days within Klang Valley
  2. Ready stock at Shah Alam warehouse will be packed and shipped out by 5pm daily.
  3. Cash on Delivery valid for order within Shah Alam only.

Warehouse lnfo
Our warehouse address is Block C – Geo Bukit Rimau, Jalan Sungai Burung 32/68, Seksyen 32, Bukit Rimau, 40460 Shah Alam, Selangor

Order Policy

  1. When ordering please enter the full address including the postcode of the recipient. we will not be held responsible for items that are not delivered due to incorrect details.
  2. by completing your orders, you are consenting to be bound by our terms and conditions contained in these terms and conditions and appearing anywhere on oneworld website
  3. we may require the order to be placed by 24 hours in advance. as always ordering with advance notice of 1-2 days is preferred ,but not always required for all order.
  4. same-day orders are processed immediately, and usually cannot be changed. due to the urgent nature of business delivered products we are unable to cancel or change orders already in process at the warehouse  or delivered.

Delivery and return policy

  1. We do not provide specific time deliveries, this is to maintain fairness to all of our customers, and in order to maintain the efficiency in our operations.
  2. We require buyers to provide us with the receiver’s contact number in order to contact him/her for the collection of delivery
  3. We will do our best to make sure that the receiver will receive the delivery on her own. however, we will not be able to do that if there is any restrictions by the receptionist or security guard of the building or neighborhood.
  4. We will not take responsibility for the late delivery due to adverse weather conditions, incomplete or incorrect delivery addresses, and any other causes beyond our reasonable control.
  5. For items that are returned, we regret to inform you that if refund is accepted by the management, it can only be partial refund as we cannot refund return postage costs.

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